Professional Experience
Director, MyLabs Account Services
Pearson Education / eCollege, July 2008-Present, Denver, CO
- Proposed and developed new services team for Pearson, engaging with customers as well as internal sales teams, technology and editorial product teams, and support and service teams around Pearson to develop customized, supported learning experiences for customers.
- Services team includes customer-facing sales support team, project managers, course developers, client services team, and program management.
- Responsible for sales and services for Pearson MyLabs integrated with Blackboard, Blackboard Vista, eCollege, and customer proprietary Learning Management Systems.
- Have grown business from scratch to over $30 million annual revenue in one year, including the launch of a new Pearson product model, MyLabsPlus.
- Launched MyLabsPlus internationally with customers in the United Kingdom, Saudi Arabia, United Arab Emirates, Australia, and Brazil.
MyMathLab Services Manager
Pearson Education, October 2005- July 2008, St. Louis, MO
- Led implementation and services for largest Pearson Education customers using MyMathLab.
- Managed implementations of integrations of MyMathLab with Blackboard, Vista, eCollege, and customer LMSs with MyMathLab.
- Oversaw customer communications for the MyMathLab product team.
- Led support escalations as needed with sensitive customer concerns.
Technology Specialist Sales Manager
Pearson Education, January 2005-October 2005, St. Louis, MO
- Managed eight Technology Specialists in the southern region.
- Responsible for $190 million in revenue in 2005.
- Finished the year with 105% achievement of goal.
Technology Specialist
Pearson Education, October 1999-January 2005, St. Louis, MO
- Led education technology sales in multi-state territory through the Midwest, in the Pacific Northwest, and in the Southwest portions of the United States.
- Responsible for annual revenue growing from $10 million to $25 million per year.
- Received Technology Specialist of the Year award for Pearson Education in 2003.
Sales Representative
Vallon, Inc., January 1999-October 1999, St. Louis, MO
- Developed website solutions for business customers in the St. Louis area.
- Consistently led the company in sales during several months of selling website solutions.
Sales Representative
MacMillan Computer Publishing, January 1997-January 1999, Indianapolis, IN and St. Louis, MO
- Started as an inside sales representative in Indianapolis and was promoted to outside sales representative in St. Louis after several months of successful sales experience.
- Achieved sales goals each quarter.
